With businesses under increasing pressure to improve productivity by minimizing employee downtime, companies are re-evaluating their approach to support and call-center services.
MasStor Technologies has been delivering technical support to its customers for over 20 years. Our centralized call-center serves as the single point of contact for all our clients’ maintenance calls. Our troubleshooting expertise, processes and infrastructure allow us to offer best-in-class, cost-effective help-desk support services to all our customers.
MasStor Technologies 7x24x365 manned call center is designed to help our customers with all of their hardware and software support issues.
Help Desk Services we provide:
1. End-to-end support, including call logging and routing
2. Problem diagnosis
3. Call dispatching
4. Escalation
5. Problem resolution
6. Tracking and reporting
MasStor Technologies call-handling system is fully linked to our backend contract management and inventory control. With unified-messaging, MasStor Technologies customers can place service requests by voice, internet or email. Our technicians can open and close support calls no matter where they are in the world, in a smooth, efficient manner while having all of MasStor Technologies resources at their disposal. If an on-site technician is required to resolve a client’s challenge, MasStor Technologies call center will immediately dispatch a member of the technical team and stay in touch with that individual until the crisis has been resolved.
Don’t have a contract yet? Need Help?